Welcome to Dr. Hina Aralan’s website. The content of the web, pertains to Dr. Hina Arsalan and the property of Dr. Hina Arsalan’s Natural Health Solutions, having its registered Clinic at 2F, 7/16, Main Multi-chowk Nazimabad No. 2, Enquiry Office, Karachi, Pakistan. We, amongst other services, facilitates in finding and comparing prospective doctors and health care providers in identified locations (“service”) and this service is provided only in good faith. The services of Dr. Hina Arsalan’s are essentially provided to bridge the information gap between patients and doctors.
We request you to carefully go through these terms of use (“Terms of Use”) before you decide to avail the services of Dr. Hina Arsalan’s by registering with the company to avail our services, you irrevocably accept all the obligations stipulated in these terms of use and agree to abide by them. Accessing the website through any medium, including but not limited to mobile phones, smart phones and tablets, are also subjected to these terms of use. These terms of use supersede all previous oral and written terms and conditions (if any) communicated to you. By using this Website, you signify your agreement to these Terms of Use as well as the website’s www.drhinaarsalan.com.in (which is hereby incorporated by reference herein). We reserve the right to modify or terminate any portion of the website or the services offered by the company for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these terms of use periodically. The website should not be used in cases of medical emergencies and Dr. Hina Arsalan does not, and should not be considered in any form to be a substitute for a doctor or a hospital.
We encourage you to independently verify any information you see on the website with respect to a doctor or healthcare provider that you seek to make an appointment registration: If you wish to schedule an appointment with a doctor or conduct a transaction, you will have to register on the web and become a registered user (“Dr. Hina Arsalan’s User”). To register into the website, a user will have to provide information such as his/her name, email address and phone number and create a username and password. You understand that Dr. Hina Arsalan may introduce a fee for Consultation on the website, if and when introduced shall be non-refundable. Dr. Hina Arsalan’s may introduce special features which may be made available to Dr. Hina Arsalan’s users who pay Consultation fees. Registration is only a one-time process and if the Dr. Hina Arsalan’s user has been previously registered, she/he shall login/sign into his/her account using the same credentials as provided during the registration process. We request you to please safeguard your password to your account on the app and make sure that others do not have access to it.
It is your responsibility to keep your account information safe and current. The user may wish to schedule an appointment through his/her account for his/her family members and friends. While the user will be able to do this, please note that such user will be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.
INFORMATION UPLOADED BY YOU ON THE WEB:
You understand that you may have the option of uploading your health / medical information on the Website in order to enable your doctor access your previous medical history. While we take utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the website is at your own risk. By uploading / sharing / disclosing your medical information on the App, you hereby give your consent to app to store such health / medical information on Dr. Hina Arsalan’s servers. We will retain such medical / health information you upload on the app for as long as it is needed to full fill the service you seek to avail on the app. If you delete your account, we will delete such medical / health information.
But please note:
- There might be some latency in deleting this information from our servers and backup storage.
- We may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
SHARING OF INFORMATION UPLOADED BY YOU ON THE WEB:
Unless you specifically consent to share information, medical or otherwise, with either doctors or third-party service providers, we do not share such information that you upload on the Web. While we take utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the website is at your own risk. In the event you do not trust Dr. Hina Arsalan with such information, please do not share such information on the web, while we endeavor to protect any information uploaded or shared by you on the website, you understand that we shall not be held liable or responsible for the loss or damage to such information on the app. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the website as an “external storage” to store your medical / health records.
COLLECTION OF CONSULTATION FEES
You understand that Dr. Hina Arsalan’s provides various services with respect to the System. While some of these services are provided for free, there are certain services for which costs will be incurred by you, if you decide to avail such services (“paid services”). In that case, we may provide billing services on behalf of the doctor or health care professional. Should you wish to avail those paid services, you acknowledge that we will collect the payment for such paid services for and on behalf of the doctor or healthcare professional providing such clinical services. You acknowledge and confirm that we shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of such paid services, for any reason what so ever.
CLINICAL SUPPORT INFORMATION
We may provide information to assist you in clinical decision-making. This may include information and reminders concerning drug interactions, allergies, dosages, as well as general health-care related information and resources. The information and materials available through the website are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment.
SELECTING YOUR DOCTOR OR HEALTHCARE PROVIDER ON THE WEB:
The Website allows you to select and schedule appointments with doctors and health care providers registered with the website and to whom certain specific terms. While choosing your doctor or healthcare provider on the web, you understand and accept that:
- You are ultimately responsible for choosing your own doctor or healthcare provider and we shall not be held responsible or liable for the selection of such doctor or healthcare provider.
- We will provide you with lists and/or profile previews of doctors and health care providers who may be suitable to deliver the health care that you are seeking based on information that you provide to Dr. Hina Arsalan’s (such as area of specialty and geographical location). For certain specific services, we may choose a doctor or healthcare provider on your behalf based on the nature of services you request and, on the doctor, or healthcare professional available to provide you with the clinical services for the same.
- Does not make any representations or warranties with respect to these doctors or health care providers or the quality of the healthcare services they may provide. We shall not be liable for any reason whatsoever for the services provided by the health care professional or doctor, and we bear no liability for the consequences to you, of your use of the system or services.
Information regarding doctors and health care providers and practice information found on the web is intended for general reference purposes only. Such information found on the web is mainly self-reported by the doctor or the health care provider. Such information often changes frequently and may become out of date or inaccurate. Neither the app nor we provide any advice or qualification certification about any particular doctor or healthcare provider. You are encouraged to independently verify any such information you see on the website with respect to a doctor or healthcare provider that you seek to make an appointment with.
NO DOCTOR – PATIENT RELATIONSHIP
Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the web (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Dr. Hina Arsalan’s and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
APPLICABLE LAW
The interpretation of this agreement and the resolution of any disputes arising under these terms of use shall be governed by the laws of Pakistan.
REFUND & CANCELLATION POLICY
In case of cancellation or non-confirmation of the appointment by Dr. Hina Arsalan’s due to any reasons, three options are available to the consumer:
- He/She may ask for rescheduling the appointment with the specialist doctor.
- He/She may claim a refund of the advance payment.
- The advance payment may be added as credit in the account of the consumer and be adjusted in due course for future consultations.
- In case the consumer misses or cancels the appointment, he shall not be entitled to any refund.
- The refund shall be made by e-banking or by demand draft or by other such mode other than cash, depending upon the suitability of both, we and the consumer.
- For claiming refund, the consumer should necessarily have the valid invoice of the investigations, so as to be able to get the refund.
EMAIL RECEIVED FROM THE WEB:
You understand that once you register as a Dr. Hina Arsalan’s user on the Web, you will receive an email from Dr. Hina Arsalan’s on your registered email. This email could relate to your registration, transactions that you carry out through the web and promotions that are undertaken by us. Please note that we will send these emails only to the registered email. It is your responsibility to ensure that you provide the correct email address. Further, we may also send notifications and reminders to you with respect to appointments scheduled by you for the services.
AVAILABILITY, APPOINTMENT, RESCHEDULING, FREE REVIEW AND/OR CANCELLATION
E-consultations shall be available from a specific doctor/physician shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via E-mail. We reserve the right to reschedule or cancel an appointment without any prior notice. The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting doctor’s discretion, etc.
BY USING THIS WEB, YOU REPRESENT AND WARRANT THAT
- You are 18 years of age or older and that your use of the App shall not violate any applicable law or regulation.
- All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
- Your registration on the web is solely for your personal and non-commercial use. Any use of this app or its content other than for personal purposes is prohibited.